Complaints handling 

We are happy and energized by praise!
If you or your child feel that someone in the staff has done something exceptional, please feel free to share that with the person involved.
In order to develop and improve our services, it is important that complaints are first communicated with the person directly involved. Ideally, this should be done through a conversation between the concerned parties, as close as possible to the incident that led to the complaint.

For complaints, we kindly ask you to follow the procedures outlined below:

Procedures for Complaints Handling at Engelska Skolan Skarpnäck

First, discuss the issue directly with the relevant teacher or after-school care staff. We are convinced that concerns are best, quickest, and most effectively resolved through direct communication.

If you have complaints or feedback regarding the daily operations and are unable to resolve it through a conversation with the teacher or after-school staff, please contact:

Deputy Principal for questions regarding grades F-3

Deputy Principal for questions regarding grades 4-9
      

If you still feel that the issue has not been resolved after contacting the aforementioned individuals, please submit a written description of the matter to Principal Djordje Petrovic at djordje.petrovic@esskarpnack.se.

If the issue persists, please contact the School Director Andreas Tull at andreas.tull@esn.se. 

Feedback

You will receive a confirmation within three days that your complaint has been received. Within one week, you should receive a response regarding how the complaint has been handled. 

Other Options 

It is possible to report matters directly to the Swedish Schools Inspectorate (Skolinspektionen) or the Children and Student Ombudsman (Barn- och elevombudet), but the matter will be forwarded to the school’s management for processing if the person filing the complaint has not first been in contact with the preschool/school/management.